Tickets

At the Epstein Theatre we adhere to a code of conduct and want you to love the theatre as much as we do. Please read our terms and conditions below to ensure you have the most enjoyable experience with us!

OPENING HOURS
Monday – Thursday
12PM – 6PM

Friday & Saturday
12PM – 6PM

Sunday
Closed

Buy tickets online or call us on 0844 888 4411

REFUNDS & EXCHANGES
Refunds will not be issued for any tickets unless the event is cancelled, postponed or material changes are made to the event.
Exchanges are at the Box Office discretion and will only be exchanged for another performance of the same production at a cost of 50p per ticket, 24 hours notice is required.

LOST TICKETS
Tickets must be presented to gain entrance to the bar and foyer area of the venue. At the discretion of the Box Office, lost tickets will be replaced at a cost of £1 pet ticket subject to proof of purchase and ID.

E-TICKETS
E-Tickets must be printed off and presented at the venue. If you do not have your printed E-Ticket, the venue Box Office can reprint this at a cost of £1 per ticket subject to proof of purchase and ID.

RESTORATION LEVY
As a venue we include a £1 per ticket restoration levy on all ticket prices. The levy goes towards restoring and maintaining this beautiful grade II listed building.

LATE ARRIVALS
Every effort will be made to admit latecomers as soon as a suitable break in the show occurs, but admission is not guaranteed.

DISCOUNTS & CONCESSIONS
Discounted tickets may be available for:
Over 60s | Disabled Carer | Groups of 15+

BABES IN ARMS POLICY
Our Babes In Arms Policy applies for infants aged two years or under. Such infants should be accommodated on a parents’ or guardians’ lap. Unless otherwise stated for a performance, no charge will be made. For children aged two and over standard ticket prices and possible concessions will apply, and a seat will be allocated. Booster seats are available from the box office for a small fee of 50p.

ALTERATIONS
All tickets are sold subject to The Epstein’s right to make any alterations to the programme details advertised on our website or any other location.